Refund policy

Last updated: 01/12/2025

At HOMERICA, we want you to be satisfied with your purchase. If you face any issues, here is how we handle returns and refunds:

✅ When Returns / Refunds / Exchanges Are Allowed

You are eligible for a return, refund or exchange only if:

• The product arrives damaged, defective, or incorrect (i.e. you received a different item than ordered).

• Or if items are missing from your package.

• The item must be unused, unopened, and in original packaging when returning.

⏳ Return / Exchange Window

You must contact us within 7 days of delivery for any return/refund/exchange request.

📝 Process to Request a Return / Exchange

When contacting support, please provide:

• Order number

• Photos of the product, packaging, and invoice

• A description of the issue

🚚 Return Shipping Charges

• If the return is due to our error (wrong/defective product), return shipping cost will be covered by HOMERICA.

• If the return is due to customer’s change of mind, the customer bears return shipping cost.

💳 Refund Method & Timeline

• Refunds (or store credit / exchange) will be processed after we receive and inspect the returned item.

• Refunds may take 7–14 business days to reflect (depending on payment gateway / bank).

📦 Non-returnable Items

• Items that have been used, opened, or damaged by the customer.

• Items missing original packaging or tags.

• Items sold as “final sale” or under heavy discount (if specified as such).

⚠️ Note on Hygiene or Bedding Products

Since HOMERICA sells bedding, carpets, quilts, etc., please ensure items are checked carefully on delivery before unsealing/using them, especially if hygiene or hygiene-sensitive reasons apply.